Technical Support
ExpandClose AllPurchasing and Signing Up
- My Access Code doesn't work.
An Access Code is an 8-character code that gives you either a discount when signing up for Click & Learn: Civil Procedure or allows you to activate an account without needing to enter a credit card number.
If the code you are trying to enter looks like a phone number or a social security number, e.g., 123-45-678, that number is not an Access Code. That number is a Class Code (see below) that adds you to an instructor's class.
- Have I been charged twice?
During the Click & Learn: Civil Procedure purchase process, a temporary authorization charge for $1.00 is placed on your debit or credit card. If you do not complete the purchase section, this authorization is cancelled and should disappear from your debit or credit card statement within a few days (the exact length of time depends on your bank).
My Account
- What's a Class Code?A Class Code is a code that your teacher generates that allows your instructor to view your progress through Click & Learn: Civil Procedure. A Class Code looks like a phone number or a social security number, e.g., 123-45-678.
You may enter in your Class Code when you create your account, or at any time afterwards by logging in and going to the My Account page.
- What do I do with my Class Code?
- Log in to Click & Learn: Civil Procedure.
- Click the My Account link.
- Enter your code in the "Class Code" box.
- Click the "Join Class" button.
- I entered the wrong Class Code, or I switched classes and have a new Class Code.
That's OK, you can change your Class Code at any time through the My Account page. See the above question for more information.
- I forgot my password.
You can reset your password here.
If the reset email does not arrive within 5 minutes, please check your spam folder.
- I forgot what email address I used to subscribe.Do you have your original Confirmation email? The subject line is "Click & Learn: Civil Procedure - Subscription Confirmation."
If you do not have your Welcome email, you may contact us at support@clickandlearnguide.com. Please include your full name, your school, and what your login email address should be.
- I spelled my email address wrong when I created my account.If you can still log in to Click & Learn: Civil Procedure, you may modify your email address on the My Account page.
If you are not able to log in, you may contact us at support@clickandlearnguide.com. Please include your full name, your school, and what your login email address should be.
Units and Chapters
- When I try to start a Unit or Chapter, nothing happens.In order to view Units and Chapters, you must be using a supported web browser.
Desktops and Laptops
Click & Learn: Civil Procedure supports the following browsers:
- Microsoft Edge on Windows
- Google Chrome on macOS or Windows
- Mozilla Firefox on macOS or Windows
- Safari on macOS
Tablets
Click & Learn: Civil Procedure supports the following tablet operating systems and browsers:
- Apple iPads running current versions of iOS and the Safari or Google Chrome browser.
- Android tablets running current versions of the Android operating system and the Google Chrome browser.
- I'm answering the questions, but I keep getting them wrong.Make sure that you carefully follow the instructions for each type of question.
Other
- Is my computer supported?
Desktops and Laptops
Click & Learn: Civil Procedure supports the following browsers:
- Microsoft Edge on Windows
- Google Chrome on macOS or Windows
- Mozilla Firefox on macOS or Windows
- Safari on macOS
Tablets
Click & Learn: Civil Procedure supports the following tablet operating systems and browsers:
- Apple iPads running current versions of iOS and the Safari or Google Chrome browser.
- Android tablets running current versions of the Android operating system and the Google Chrome browser.
- I'm having a different problem.If your question isn't answered here, you may email our support department at support@clickandlearnguide.com. We aim to respond within two business days. Please be sure to include your full name and the email address on your account. If you are having a technical difficulty, please copy and paste the entire contents of the "System Specifications" box (below) into your email.
- I'm getting error messages in the middle of a chapter or unit.
If you are seeing error messages in the middle of a chapter, please first make sure you are using a supported browser. Errors can sometimes be caused by older browser versions. Next, make sure you are connected to the Internet via a stable connection. You can test your Internet connection by using a speed test website. Finally, if you are using a supported browser, your Internet connection is stable, and you are still receiving error messages, make sure you are not using any browser add-ons or extensions that might interfere with Click & Learn: Civil Procedure, for instance, Javascript blockers.
One quick way to check if your problem is caused by a browser issue is by trying a different browser program. If you are using Google Chrome, try Mozilla Firefox (or vice versa).
If you have tried these steps and are still having trouble, email our support department at support@clickandlearnguide.com. We aim to respond within two business days. Please be sure to include your full name and the email address on your account. Please also copy and paste the entire contents of the "System Specifications" box at the bottom of this page into your email message.
Contacts
- Contact InformationIf your question isn't answered here, you may email our support department at support@clickandlearnguide.com. We aim to respond within two business days. Please be sure to include your full name and the email address on your account. If you are having a technical difficulty, please copy and paste the entire contents of the "System Specifications" box (below) into your email.